Data protection information
for the Smart Kitchen Dock
Home Connect GmbH, located at Carl-Wery-Straße 34, 81739 Munich, Germany (hereinafter "Home Connect" or "We") is the data controller for the collection, processing and use of your personal data in connection with the Smart Kitchen Dock (hereinafter "dock") and the Smart Kitchen Dock App (hereinafter "App"). The Smart Kitchen Dock App is only compatible with the Smart Kitchen Dock, i.e. it only works with the Smart Kitchen Dock. It is not interoperable with other devices (e.g. other Smart Speakers or docking stations).
We collect, process and use personal data that is either entered by you or otherwise created and processed in the course of using the App, the associated home appliances or services offered by Home Connect in accordance with the applicable data protection laws and inform you below about the data processing carried out by us on the basis of the usage agreement existing with you or any other legal basis.
1. Personal data categories
In connection with the use of the Smart Kitchen Dock App, the Smart Kitchen Dock and the Home Appliances connected thereto via the Home Connect Services or other services and features offered by Home Connect (hereinafter "Services"), Home Connect collects, processes and uses the following categories of Personal Data:
a. Installation data, usage data,
Data that we collect and use in connection with the use of user accounts and the setup of the app are:
· Use of location data of the terminal device for setup and operation
As part of the setup of the Smart Kitchen Dock and App, we use the location data to scan the Bluetooth Low Energy (BLE) signals needed to set up and connect the Dock and App to the user's end device in use. In addition to initially establishing the connection, this is also used for functionality, where the user places the device into the Smart Kitchen Dock thereby causing the Smart Kitchen Dock App to launch automatically. This data is only used for direct use within the applications and is neither stored within the Smart Kitchen Dock app or the Smart Kitchen Dock nor transmitted to systems outside these applications.
· Use of location data from the network
The transmission of location data from the network you are connected to is required to display the correct local time on the Smart Kitchen Dock App application, as well as to display the correct Home Connect customer service contact information based on the user's country.
This network IP location is performed once during each setup (e.g. again after a factory reset) and if the dock is connected to the energy supply (after e.g. a disconnection). The location is performed within the Smart Kitchen Dock app and uses for this purpose the IP address once in the context of a data transmission to a service provider in order to be able to store the country code.
· Information that you provide as part of the connection with the Home Connect as well as an Amazon Alexa user account, although this is not stored in the device, but via a token transmitted by the respective provider (for these user accounts, the separate terms of use and privacy information of the respective providers apply in each case).
· Information that we collect and temporarily (no permanent storage) use in connection with the ongoing use of the app:
– Location data (see description above)
– Gesture Recognition by Motion Sensor processing
· Information that we collect and locally store in connection with the ongoing use of the app, to enable the correct functionality of the app:
– User account settings
– Identifier or signal strength of the mobile device
– App settings.
b. Connected services, shared use with third parties
Once you have set up the Smart Kitchen Dock via the Smart Kitchen Dock app on the mobile device and connected it to your Home Connect account or your Alexa account ("connected services"), the functionalities of the Smart Kitchen Dock (e.g. voice control) are provided via an internet connection of the Smart Kitchen Dock via the local Wi-Fi network. This is done using the device data as well as the, commands processed via Alexa. The control is initially carried out via the dock, but the data is not processed directly in the dock; instead, it is processed by the connected service. Therefore, please refer to the respective privacy information of the connected services.
Once you have logged in with your Amazon Alexa and your Home Connect user account, the Smart Kitchen Dock will remain connected to your Amazon Alexa and your Home Connect user account until you actively disconnect it again via the Smart Kitchen Dock app or you reset the Smart Kitchen Dock to factory settings. Removing the mobile device will not disconnect your Amazon Alexa and Home Connect user account. Please refer to the notes in the Terms of Use for more information.
If you allow third parties to use the Smart Kitchen Dock, you undertake to inform these third parties prior to use about the purpose and scope of the data collection and the processing and use as described above and the processing by Amazon and to obtain the consent of all users to this data handling.
2. Purpose
We use the above categories of data
· to provide the functionalities of the App as well as the services offered via the App (1.a.-b.),
· Contacting you in the event of safety notices and product recalls via the Smart Kitchen Dock app (including providing in-app/email messages) (1.a.-b.),
and
· for marketing and market research purposes (including the provision of in-app/email messages) (1.a.-b.), insofar and as long as a corresponding consent has been given.
The legal bases for the respective processing purposes within the scope of the GDPR (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016) can be found in section 12 of this information.
3. Rule storage periods
Subject to deviating legal requirements, the following standard storage periods shall apply:
a. Location data: No permanent storage inside or outside the application, use is only for triggering specific actions as described in 1 a. above.
b. Usage data: Deletion with deletion of the local user account or that of the connected user accounts.
4. Control of the data processing
a. Connectivity of your home appliance
You can control the connectivity of your home appliance through the app. To use the features provided by the Smart Kitchen Dock and the Smart Kitchen Dock App, information (e.g., your user IDs; requests made; and your Home Appliance control instructions) is transmitted via a data connection to servers used to process the requests ("Amazon Server") and to carry out your control instructions ("Home Connect Server").
b. User accounts and local app data
Through the app, you can control your user accounts and delete app data held locally.
· You can reset the Smart Kitchen Dock to the factory default state. In this case, the Smart Kitchen Dock will be unlinked from your Smart Kitchen Dock app and your Alexa and Home Connect user account.
· By deleting the app, you remove all locally stored user-related data, but not the created accounts.
5. Transfer or disclosure of your data, e.g. to third parties
To provide the app and the services offered via it, we work together with various service providers. Insofar as we have obligated these service providers to process data strictly in accordance with instructions, data processing by these service providers does not require your consent.
Service providers that we use as processors:
• Service provider for hosting services (including provision of the website and dynamic content)
• Service provider for programming services
• Service provider for hotline services and other app services.
We only transfer your data to other recipients if this is necessary for the fulfillment of a contract with you or between you and the third-party provider, if we or the recipient have a legitimate interest in the transfer of your data, or if you have consented to the transfer. These recipients include service providers and also other companies of the group companies associated with the operator. In addition, data may be transferred to other recipients if we are required to do so by law or by enforceable official or court order.
Other recipients of your data include, in particular, service providers whose offers and services (third-party services) Smart Kitchen Dock mediates within the scope of the app or enables access to such services (see 7. below).
6. Data security
In order to protect your data from manipulation, loss and unauthorized access by third parties, for example, we use technical and organizational measures. These measures include the use of encryption technology, certificates, the use of a firewall on the Smart Kitchen Dock server and password protection of the Smart Kitchen Dock app. We continuously review and improve our security measures in line with technological progress.
7. Scope of the information on data protection
This information on data protection applies to the services offered by Smart Kitchen Dock via the app. If additional functions, benefits or services are offered by Smart Kitchen Dock or a BSH Hausgeräte Group company within the app, special information on data protection will be provided for them, insofar as their use is subject to special data protection regulations.
This information on data protection does not apply to third-party services, even if Smart Kitchen Dock arranges the use of or access to these third-party services within the framework of the app (for third-party services, see also the Terms of Use). In this case, the use of these third-party services is governed by the respective data protection provisions of the service provider and, if applicable, additional information on data protection on our part, which addresses the specifics of these third-party services and is only relevant to this extent.
In the event of onward transfer to another service provider, Smart Kitchen Dock shall make reasonable and appropriate efforts to identify the fact of onward transfer (e.g. when embedding the content of the service provider within the app via inline frames), insofar as the onward transfer is not obvious. Obviousness is given, for example, if the Smart Kitchen Dock app is left via a link and the app or website of another service provider is called up.
If you are a user within the scope of the GDPR, please note that the use of third-party services may result in your personal data being processed in countries outside the scope of the GDPR. In this regard, please refer to the data protection information of the respective third-party service provider.
8. Change of the information on data protection
In the course of the further development of the app - among other things due to the implementation of new technologies or the introduction of new services - it may become necessary to adapt this information on data protection. Smart Kitchen Dock is entitled to make changes to the information on data protection as well as to the special information on data protection for the future: this applies in particular if the operator provides further services as part of an update.
. Home Connect shall reserve the right to amend or supplement this information as required. Home Connect will always update the data protection information in the App; you can therefore familiarise yourself with the latest version at any time.
.
9. Rights and contact information
If, despite our efforts to ensure that the data is correct and up to date, incorrect information about you is stored, we will correct it at your request. If you have given us your consent to the collection, processing and use of your personal data, you can revoke this at any time with effect for the future. You can usually exercise the revocation by using the contact options mentioned in the app.
Your personal data will be deleted if you revoke your consent to storage, if knowledge of the personal data is no longer required to fulfill the purpose for which it was stored, or if storage is inadmissible for other legal reasons. Please take into account that for technical or organizational reasons, there may be an overlap between your revocation and the use of your data, e.g. in the context of a newsletter that has already been sent. Data that is required for billing and accounting purposes or is subject to the legal obligation to retain data is not affected by this.
If you have any questions about data protection or wish to exercise your rights under data protection law to revoke consent, obtain information, correct, delete or block data, please contact us using the contact information provided in the app.
10.Supplementary information according to the GDPR
a) Legal basis for data processing
We base the following data processing on
· a legal permission according to Art. 6 para. 1 lit. b GDPR:
– Provision of the functionalities of the App as well as the services offered via the App by processing the data categories 1.a.-b.
– Transfer of the data categories according to 1.a.-b. to service providers of third-party services that Smart Kitchen Dock mediates in the context of the App (see 9. below).
– Elimination of disturbances caused by processing of data categories 1.b..
· Your consent according to Art. 6 para. 1 lit. a GDPR:
– Direct marketing purposes by processing the data categories listed in the items 1.a.-b.
· a legal permission according to Art. 6 para. 1 lit. c and d GDPR:
– Storage of data categories 1.a. in the "Safety Action" database
– Notification in case of safety instructions and/or recall information in the context of product monitoring by processing data categories 1.a.-b.
·
b) Your rights
In addition to Section 11, you have the following rights. To exercise your right, please use the contact details provided at the end of this information on data protection.
· Your right to information about your data: Upon request, we will provide you with information about the personal data we have stored about you.
· Your right to correct or complete your data: We will correct incorrect personal data if you inform us accordingly. We will complete incomplete data upon your notification if this is necessary for the purposeful processing of your data.
· Your right to have your data deleted: We will delete personal data stored by us upon request. For some data, however, the deletion takes place only after a specified retention period, because, for example, the law obliges us in some cases to retain the data or we need the data for the processing of the contractual relationship with you.
Please also refer to section 11.
· Your right to block your data: In certain cases defined by law, we will block your data if you so request. Blocked data will only be processed to a very limited extent.
· Your right to revoke consent: You can revoke your consent to the processing of your data at any time with effect for the future. The lawfulness of the processing of your data until the revocation remains unaffected.
Please also refer to section 11.
· Your right to object to the processing of your data: You may object to the processing of your data at any time with effect for the future if we process your data on one of the legal bases according to Art. 6 (1) lit. e or f GDPR. In the event of an objection, we will cease processing your data if there are no compelling legitimate grounds for further processing. Compelling reasons worthy of protection never exist for us if we process your data for the purpose of direct marketing.
· Your right to data portability: At your request, we can provide you with certain data in a structured, common and machine-readable format.
· Your right of appeal to the supervisory authority: You can also submit complaints of a data protection nature to a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority responsible for us below.
Bavarian State Office for Data Protection Supervision, www.baylda.de.
c) Disclosure of personal data to recipients outside the EEA
If necessary for the provision of the functionalities of the app as well as the services offered via the app, we also disclose personal data to recipients that are based outside the EEA in so-called third countries. In this case, we ensure before the transfer that either an adequate level of data protection exists at the recipient (e.g. based on an adequacy decision of the EU Commission for the respective country or the agreement of so-called EU standard contractual clauses of the European Union with the recipient) or your consent to the transfer has been obtained.
You can obtain from us an overview of the recipients in third countries and a copy of the specifically agreed arrangements for ensuring the appropriate level of data protection. To do so, use the contact details provided at the end of this information on data protection.
Please also refer to section 9 for the transfer of personal data when using third-party services.
d) Contact details of the data protection officer
In all questions on the subject of data protection and the exercise of your rights, you can contact our data protection officer directly via the following contact details:
BSH Hausgeräte GmbH
Datenschutzbeauftragter
Carl-Wery-Str. 34
81739 Munich
Germany
As far as you are resident in the United Kingdom:
BSH Home Appliances Limited
Data Protection Officer
Grand Union House, Old Wolverton Road
Wolverton, Milton Keynes, MK12 5PT
Representative in the United Kingdom (Art 27 UK GDPR)
BSH Home Appliances Limited
UK GDPR Representative Home Connect
Grand Union House, Old Wolverton Road
Wolverton, Milton Keynes, MK12 5PT
The representative in Switzerland:
BSH Hausgeräte AG, Representative for Home Connect GmbH, BSH Hausgeräte AG, Fahrweidstrasse 80, CH-8954 Geroldswil
Version: V2.0.0 April 2025